I led the vision and delivery of an AI-enabled observability solution for T-Mobile’s T-Cloud service, guiding the work from early concept to production readiness, employing a start-to-scale strategy that connected strategy, design, development, testing, deployment, and hypercare.
Role
Product Design Lead
Organization
Accenture
Year
2025
Customizable dashboard solutions transform complex system data into clear, actionable, bespoke observability experiences.
SINGLE PANE OF GLASS
The high-density SPoG aggregates metrics, logs, and traces across multiple layers of the T-Cloud service, giving teams the clarity, control, and confidence to monitor system health at scale.
WIDGET LIBRARY
Our design system, Aurora, includes a library of widgets that expand the platform’s analytical depth, delivering richer insights, clearer signals, and a more valuable observability experience.
AI insights integrations deliver full-stack T-Cloud monitoring, enriched with intelligent analysis, activity notifications, and root-cause visibility and notifications.
ON-THE-GO METRICS
A mobile-first approach ensures T-Glass’ UX remains accessible, functional, and performant across all devices.
Lean-in Experiences
Lean-in experiences, such as the trifold view, deliver inline alert analysis, enhancing the single-pane-of-glass experience with contextual, real-time insights.
T-Glass’s design incorporates glass as a core motif, symbolizing clarity, depth, and insight.
